Shipping & Returns
Shipping & Returns
Fast to your door.
Easy to send back.
Nationwide UAE delivery, 14-day returns, and flexible payments — because gear should arrive fast and fit right the first time.
On UAE orders over AED 200
Orders before 2 PM ship same day
Unworn, tags on — easy refund
Available across all emirates
Delivery Zones
Where we ship — and how fast.
Payment Options
Pay your way.
Buy Now, Pay Later
Tabby
Split into 4 interest-free payments. No fees, no hidden charges — approval in seconds.
Buy Now, Pay Later
Tamara
Pay in 3 or 4 installments — Shariah-compliant, zero interest, delivered today.
Cards & Cash
Visa / Mastercard / COD
All major cards accepted. Cash on Delivery available UAE-wide for orders up to AED 3,000.
Returns & Exchanges
If it’s not right, send it back.
You have 14 days from delivery to return any unworn item with tags attached and original packaging. Refunds go back to your original payment method within 5–7 business days once we receive the return.
01 — REQUEST
Start your return
WhatsApp us or email support@uaesss.com with your order number. We’ll send a return label within 24 hours.
02 — PACK
Pack it up
Items must be unworn, with tags and original packaging. Footwear must be returned in the original shoebox (no tape on the box).
03 — REFUND
Get refunded
Once we receive and inspect the item, we refund within 5–7 business days to your original payment method.
FAQ
The quick answers.
Do you deliver on Fridays and public holidays?
Standard delivery runs Sunday–Thursday. Friday and Saturday deliveries are available in Dubai and Sharjah on request — message us on WhatsApp to arrange.
Can I exchange for a different size instead of returning?
Yes. Exchanges are free within the UAE — we’ll pick up the original and deliver the new size on the same trip where routing allows.
Are sale items returnable?
Most sale items are returnable under the standard 14-day policy. Clearance and final-sale items (marked on the product page) are not eligible for return.
What if my item arrives damaged or the wrong product?
Contact us within 48 hours of delivery with photos. We’ll cover return shipping and priority-dispatch a replacement — no questions asked.
Can I track my order?
Yes. Once your order ships, you’ll receive an SMS and email with a live tracking link. Same-day Dubai orders include driver contact for last-mile coordination.
Need help with an order?
Our team answers fast — WhatsApp is the quickest way to reach us.