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We ship across the United Arab Emirates and the wider GCC. Standard delivery is via Aramex.

1. Where we ship

Country	Standard delivery	Carrier
UAE — Dubai, Abu Dhabi	1–2 business days	Aramex
UAE — Sharjah, Ajman, RAK, UAQ, Fujairah	2–3 business days	Aramex
Saudi Arabia	3–5 business days	Aramex
Kuwait	3–5 business days	Aramex
Qatar	3–5 business days	Aramex
Bahrain	3–5 business days	Aramex
Oman	3–5 business days	Aramex

Delivery times exclude weekends and public holidays. Cut-off for same-day dispatch is 15:00 GST on business days.

2. Shipping fees

Fees are calculated at checkout based on destination and order weight.

Zone	Standard	Free above
Dubai + Abu Dhabi	AED 15	AED 200
Other emirates	AED 20	AED 200
KSA — major cities	SAR 35	SAR 200
KSA — other	SAR 50	SAR 250
Kuwait	KWD 4.000	KWD 20.000
Qatar	QAR 40	QAR 200
Bahrain	BHD 4.000	BHD 20.000
Oman	OMR 4.500	OMR 25.000

Heavy or oversized items may incur a surcharge displayed at checkout.

3. Cash on Delivery

COD is available within UAE only, for orders between AED 50 and AED 5,000. A handling fee of AED 10 is added at checkout.

4. Order tracking

You receive a tracking link by email and (where opted in) by WhatsApp once your order is dispatched.

5. Customs and duties

Cross-border GCC orders may attract customs duty or VAT collected by the carrier on delivery. These charges are not included in our prices and are the customer's responsibility.

6. Failed delivery

If Aramex is unable to deliver after two attempts, the parcel is held at the local Aramex office for 5 days. Unclaimed parcels are returned to us; we contact you to arrange redelivery (additional fee) or refund minus the original shipping cost.

7. Delays and force majeure

We are not liable for delays caused by carriers, customs, weather, or other events outside our control. We will keep you informed and assist where possible.

8. Contact

[Company legal name] Email: [shipping@uaesss.com] WhatsApp: [+971 …]